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服务条款

最后更新：2026 年 9 月 5 日

本条款是你（下称"客户"）与 QIS（下称"我们"）之间就 ChatQis 客服系统达成的协议。开通账号或使用服务即视为接受本条款。

1. 服务内容

我们提供 ChatQis 全渠道客服系统，包括坐席后台、网页与移动端挂件、渠道接入、自动化规则、知识库与数据报表。具体开通范围以双方确认的订单或开户邮件为准。服务可以由我们托管，也可以部署在客户自有服务器上。

2. 账号与试用

• 客户应确保注册信息真实有效，并对本账号下所有操作负责；
• 坐席账号按人分配，不得多人共用同一账号；
• 试用账号默认 14 天、最多 3 个坐席，到期未续约即停止服务，数据保留 30 天后清除；
• 客户应妥善保管密码，发现异常登录应立即通知我们。

3. 可接受使用

使用本服务时，客户不得：

• 发送垃圾信息、群发未经收件人同意的商业邮件或消息；
• 传播欺诈、钓鱼、恶意软件、侵权或当地法律禁止的内容；
• 冒用他人身份、伪造发件人信息，或规避收件人的退订请求；
• 对系统进行渗透、压力测试、逆向工程，或以自动化手段超额占用资源；
• 将服务用于任何违反其所在司法辖区法律法规的用途。

我们保留在收到有效投诉或发现上述行为时，暂停相关账号并配合调查的权利。

4. 费用与结算

费用按坐席数与所选套餐计算，具体金额以订单为准。除法律另有规定或双方另有约定外，已支付费用不予退还。逾期未付款超过 15 天的，我们可暂停服务；超过 60 天可终止服务并删除数据。

5. 服务级别与维护

托管服务的可用性目标为月度 99.9%（不含计划内维护、客户侧网络故障与不可抗力）。计划内维护会提前至少 24 小时通过邮件或后台公告通知，并尽量安排在业务低峰时段。

6. 数据归属

客户在服务中产生的会话记录、客户资料等业务数据归客户所有。我们仅为提供服务而处理这些数据，不用于其他目的。客户可随时导出数据；服务终止后，托管数据保留 30 天供导出，之后按流程删除。

7. 第三方渠道

Telegram、WhatsApp、Facebook、Instagram 等渠道由各自平台运营，其接口变更、审核政策与账号封禁不在我们控制范围内。我们会尽力适配，但不对第三方平台的可用性作出保证。

8. 责任限制

在法律允许的最大范围内，我们对间接损失、利润损失、数据损失或业务中断不承担责任；因本服务产生的累计赔偿责任不超过客户在索赔事件发生前 12 个月内实际支付的费用总额。

9. 终止

任一方可提前 30 天书面通知终止服务。客户严重违反第 3 条时，我们可立即终止且不退还费用。终止后第 6 条的数据处理规则继续适用。

10. 条款变更

本条款如有修改，将在本页公布并更新日期；重大变更提前 30 天邮件通知。修改公布后继续使用服务视为接受新条款。

11. 联系方式

商务与开户：[email protected]
技术支持：[email protected]
滥用举报：[email protected]

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Terms of Service

Last updated: 5 September 2026

These terms form the agreement between you ("Customer") and QIS ("we") for the ChatQis support platform. Opening an account or using the service means you accept them.

1. The service

We provide the ChatQis omnichannel support platform, including the agent dashboard, web and mobile widgets, channel integrations, automation rules, knowledge base and reporting. The exact scope is the one confirmed in your order or onboarding email. The service may be hosted by us or deployed on the Customer's own servers.

2. Accounts and trials

• The Customer must provide accurate registration details and is responsible for all activity under the account;
• Agent seats are per person and must not be shared;
• Trials run 14 days with up to 3 agents; without a contract the service stops at expiry and data is erased after 30 days;
• Keep credentials safe and tell us immediately about any suspicious sign-in.

3. Acceptable use

The Customer must not:

• Send spam or bulk commercial messages to recipients who have not consented;
• Distribute fraudulent, phishing, malicious, infringing or locally unlawful content;
• Impersonate others, forge sender information, or ignore unsubscribe requests;
• Penetration-test, stress-test or reverse-engineer the system, or consume excessive resources by automation;
• Use the service for any purpose unlawful in its jurisdiction.

On a valid complaint or on discovering such activity, we may suspend the account and cooperate with the investigation.

4. Fees

Fees are based on seat count and the chosen plan, as stated in the order. Except where the law requires otherwise, paid fees are non-refundable. We may suspend the service after 15 days of non-payment and terminate it after 60 days.

5. Service level and maintenance

The hosted service targets 99.9% monthly availability, excluding planned maintenance, customer-side network faults and force majeure. Planned maintenance is announced at least 24 hours in advance and scheduled off-peak where possible.

6. Data ownership

Conversations, contact records and other business data created in the service belong to the Customer. We process them solely to provide the service. Data can be exported at any time; after termination hosted data is retained for 30 days for export and then deleted.

7. Third-party channels

Telegram, WhatsApp, Facebook and Instagram are operated by their own platforms. Their API changes, review policies and account restrictions are outside our control. We adapt as fast as we can but cannot guarantee third-party availability.

8. Limitation of liability

To the maximum extent permitted by law we are not liable for indirect loss, lost profit, lost data or business interruption. Our aggregate liability is capped at the fees actually paid in the 12 months before the claim.

9. Termination

Either party may terminate with 30 days' written notice. We may terminate immediately without refund for a serious breach of section 3. Section 6 continues to apply after termination.

10. Changes

Amendments are published here with a new date; material changes are emailed 30 days in advance. Continued use after publication means acceptance.

11. Contact

Sales: [email protected]
Support: [email protected]
Abuse: [email protected]